Sr Systems Engineer backup and recovery

Sr. Systems Engineer - Backup & Recovery

Full-time position 

Preference for candidates in MD/VA area 

Will consider 100% remote - must travel to site 4 times per year

SMART IT People has a full-time opportunity with our client, a world class disaster recovery and business continuity solutions provider.  Preference for candidates that live within a 1 hour drive to Germantown, MD.  Will consider 100% remote but must travel to site 4 times per year.

Required skills:

• 5+ years of Industry based experience with data protection technologies and/or Disaster  Recovery software: 

o Veeam Backup & Recovery, Commvault, Carbonite, Zerto, Avamar, etc. 

• 5+ years of Industry based experience in storage, network and/or cloud-based  technologies  

• Good understanding of virtualization technologies: VMware ESX(i), Microsoft Hyper-V 

• Deep understanding of the relationship between RTO and RPO and how to overlay our  Technology & Services to accommodate our customer’s requirements 

• Familiarity with access control models and network security 

• Basic understanding of IPv4 & IPv6, routing, switching, gateway, subnets 

• Familiar with Protocols such as NFS, CIFS as well Fibre Channel & iSCSI 

• Experience working with monitoring tools and SaaS applications 

• Experience in data life-cycle management with IT audit requirements 

• Require excellent oral and written communication skills to convey plans, exercises, and activities. 

• Ability to prioritize and organize effectively, including working on multiple projects simultaneously. 

• Competent in leading discussions advising Sales on services, solutions & design 

• Ability to operate in a fast pace, team-oriented and collaborative environment with tight  deadlines. 

Desired skills:

• Certifications within the Backup and/or Recovery technologies (eg: VMCE, VMCA, ZCP, VCP, etc) 

• Advanced use of engineering level tasks with Linux operating systems (eg: RedHat, CentOS,  Ubuntu, and SUSE) 

• Automation and scripting experience a Plus (eg Ansible, Powershell, Python) 

• 3+ years’ experience working in a Managed Services Provider a plus

Job description:

• Responsible for participating in projects and daily activities that will create and develop new Disaster Recovery and Backup infrastructure architecture, critical organizational  initiatives, and the implementation of core infrastructure systems. 

• Must  possess a comprehensive understanding of IT infrastructure combined with the ability to execute  technical solutions that meet the needs of our customers as well as our organization. 

• Act as an escalation point within the Engineering team and provide Subject  Matter Expertise on one or many core BaaS and/or DRaaS technologies supporting our Service offerings.  

• Focused on superior customer service with high energy, professionalism, and welcoming  characteristics.  

• Provides clear and accurate customer communication(s) in a timely fashion regarding the status  of their issue or concern. 

• Responsible for development & execution of processes and control systems to ensure the  consistent delivery of highly secure & available backup & recovery platforms.  

• Completes assigned installs and implementation projects in a timely fashion.  

• Develops Infrastructure documentation to accurately reflect the as-built information of the  solution design and includes details of our Backup & Recovery environments. 

• Provides clear & accurate communications to the participating Sales or project manager  regarding assigned tasks to meet implementation deadlines and objectives. 

• Develop, validate, and maintain our Infrastructure documentation. 

• Participate in team on-call rotation including all-hands on deck situations 

• Active participation in customer pre-test planning meetings. 

• Close coordination with other internal teams (Network, Mainframe, Power Systems, Hosting, Test  Management, etc.) in preparation of events. 

• Setup and teardown of infrastructures for customer Disaster Recovery exercises. 

• Provide technical support during customer exercises. 

• Ability to work pre-scheduled alternate shifts to accommodate customer testing. 

• Guide customers with technical best practices, product how-to, product updates, and/or educating customers to maximize their product value. 

• Strong ability to work in a highly sensitive and confidential environment including Federal  agencies.

• Implement and manage Customer POCs to technical closure 

• Work closely with the Sales & Product departments to secure new partners and customers 

To apply, please send your resume in MS Word format to: alice@smart-itpeople.com with job title in subject line.