Product Analyst

Senior Product Operations Analyst

Contract (with potential to convert to full-time)

Must be located in Eastern or Central time zones

Work from home, office, or hybrid available depending on location

SMART IT People is seeking a highly skilled and motivated Senior Product Operations Analyst to join our client's team. This role is responsible for driving operational excellence within the product

management organization, ensuring seamless processes and cross-functional collaboration

to support product launches, lifecycle management, and management of our evolving

product catalog.

Requirements

• Coachable, with strong data and analytical skills, familiarity with data tools, and demonstrated ability to develop, own, and manage data-related processes, data quality, and integrity.
• Experience managing programs and/or projects
• Ability to independently make and support decisions
• Advanced skills in Windows, MS Excel, MS PowerPoint, MS Visio
• Ability to facilitate and champion communication between organizations
• Ability to communicate effectively in speech and writing
• Ability to effectively present material in large group settings
• Ability to prioritize and organize effectively
• Exceptionally detail‑oriented, with a strong sensitivity to inconsistencies and

deviations

• Ability to operate in a fast-moving, team-oriented, collaborative environment with

tight deadlines

• Entrepreneurial: Thrives in a fast-paced, changing environment and is excited by the

chance to play a large and strategic role

• Innovative and forward thinking

Preferred Experience

• Experience Managing Partner relationships
• Experience in the cloud, hosting, MSP, and / or telecom industry
• Experience managing product catalogs or related data assets, with attention to detail

and a proactive approach to quality assurance

• Bachelor’s degree in Business, Operations, Analytics, or related field;
• 5+ years of experience in product operations, business analytics, or a related role

Job description:

• Deliver a trusted product catalog as a business system of record by improving

catalog accuracy, standardization, and operational controls.

• Increase quoting and pricing consistency through normalized SKUs, repeatable

configuration patterns, and governed quoting system/configurator setup.

• Improve product lifecycle execution by strengthening PDP governance, driving end-

of-life readiness, and ensuring changes are implemented cleanly across catalog and

quoting.

• Enable Sales and partners with clear, current product information via

communications and enablement assets (Product Pulse, Master Services Guide,

Availability Guide) and partner contact stewardship.

• Create a closed-loop feedback mechanism that captures field and partner feedback,

translates it into actionable operational changes, and tracks outcomes.

• Establish KPI ownership and executive-ready reporting for catalog accuracy, end-of-

life compliance, sales enablement satisfaction, and product development

velocity/output.

• Strengthen partner program governance by supporting managed services partners

with program requirements, scorecards, compliance tracking, and performance

reporting.

Responsibilities

• Own and continuously improve the product catalog across commercial pricing

models, SKU structures, and product metadata; ensure accuracy, completeness, and

timeliness.

• Maintain catalog lifecycle hygiene (SKU normalization, attribute standards, naming

conventions, and change control) to enable consistent quoting, reporting, and

downstream integrations.

• Configure and govern quoting/catalog systems, including quoting system

configuration, guided selling configurators, and configuration patterns aligned to

standardized pricing logic.

• Run catalog quality controls by monitoring data integrity, resolving discrepancies,

implementing preventive controls, and driving compliance to catalog standards.

• Ensure integrity and alignment of product data across systems
• Partner cross-functionally (Product, Sales, Finance, Engineering, and Operations) to

execute catalog expansions, launches, and updates with minimal rework.

• Analyze and optimize product operations workflows, identifying opportunities for

efficiency and improvement.

• Partner with product managers, engineering, and business stakeholders to

streamline launch processes and manage end-to-end product lifecycle activities

(including end-of-life execution).

• Develop and maintain performance dashboards, KPIs, and reporting to track product

metrics, inform decisions, and drive measurable improvements. (including catalog

accuracy, end-of-life compliance, and sales enablement satisfaction).

• Drive process documentation, standardization, and adoption of best practices across

teams (including PDP governance, innovation/research intake, and product feedback

loops).

• Facilitate communication and enablement assets such as Product Pulse newsletter

support, Master Services Guide revisions, Availability Guide maintenance, and

partner contact list stewardship.

• Manage Managed Services Partners and govern performance within partner

programs (program requirements, tiers/status, scorecards, compliance, and

executive reporting).

To apply, please send your resume in MS Word format to: alice@smart-itpeople.com with job title in subject line.