Sr. Systems Engineer, Backup & Recovery

Sr. Systems Engineer, Backup & Recovery

Full-time opportunity

Germantown, MD (Hybrid)

SMART IT People has a full-time opportunity for a Sr. Systems Engineer, Backup & Recovery for our client located in Germantown, MD.  Must be able to work onsite in a hybrid role and be eligible to obtain and maintain a DoD clearance.  No visa sponsorship is available.

Required Skills

• 5+ years of industry-based experience with data protection technologies and/or Disaster Recovery software: Veeam Backup & Recovery, Commvault, Carbonite, Zerto, Avamar, etc.

• 5+ years of industry based experience in storage, network and/or cloud-based technologies.

• Good understanding of virtualization technologies: VMware ESX(i), Microsoft Hyper-V.

• Deep understanding of the relationship between RTO and RPO and how to overlay our

Technology & Services to accommodate our customer’s requirements.

• Familiarity with access control models and network security.

• Basic understanding of IPv4 & IPv6, routing, switching, gateway, subnets.

• Familiar with Protocols such as NFS, CIFS as well Fibre Channel & iSCSI.

• Experience working with monitoring tools and SaaS applications.

• Experience in data life-cycle management with IT audit requirements.

• Certifications within the Backup and/or Recovery technologies (eg: VMCE, VMCA, ZCP,

VCP, etc).

• Advanced use of engineering level tasks with Linux operating systems (eg: RedHat,

CentOS, Ubuntu, and SUSE).

• Require excellent oral and written communication skills to convey plans, exercises, and

activities.

• Ability to prioritize and organize effectively, including working on multiple projects

simultaneously.

• Competent in leading discussions advising Sales on services, solutions & design

• Ability to operate in a fast pace, team-oriented and collaborative environment with tight

deadlines.

• Ability to prioritize and organize effectively, including working on multiple projects

simultaneously.

Desired skills:

• Automation and scripting experience a Plus (eg Ansible, Powershell, Python).

• 3+ years of experience working in a Managed Services Provider a Plus.

Job description:

- Responsible for participating in projects and daily activities that will create and develop new Disaster Recovery and Backup infrastructure architecture, critical organizational initiatives, and the implementation of core infrastructure systems. 

- Must possess a comprehensive understanding of IT infrastructure combined with the ability to execute technical solutions that meet the needs of our customers as well as our organization. 

- Act as an escalation point within the Engineering team and provide Subject Matter Expertise on one or many core BaaS and/or DRaaS technologies supporting our Service offerings.

• Focus on superior customer service with high energy, professionalism, and

welcoming characteristics.

• Provide clear and accurate customer communication(s) in a timely fashion regarding

the status of their issue or concern.

• Responsible for development & execution of processes and control systems to ensure

the consistent delivery of highly secure & available backup & recovery platforms.

• Complete assigned installs and implementation projects in a timely fashion.

• Develop Infrastructure documentation to accurately reflect the as-built information of

the solution design and includes details of our Backup & Recovery environments.

• Provide clear & accurate communications to the participating Sales or project manager

regarding assigned tasks to meet implementation deadlines and objectives.

• Develop, validate, and maintain our Infrastructure documentation.

• Participate in team on-call rotation including all-hands on deck situations

• Active participation in customer pre-test planning meetings.

• Close coordination with other internal teams (Network, Mainframe, Power Systems,

Hosting, Test Management, etc.) in preparation of events.

• Setup and teardown of infrastructures for customer Disaster Recovery exercises.

• Provide technical support during customer exercises.

• Ability to work pre-scheduled alternate shifts to accommodate customer testing.

• Guide customers with technical best practices, product how-to, product updates, and/or

educating customers to maximize their product value.

• Strong ability to work in a highly sensitive and confidential environment including

Federal agencies.

• Implement and manage Customer POCs to technical closure

• Work closely with the Sales & Product departments to secure new partners and

customers.

To apply, please send your resume in MS Word format to: alice@smart-itpeople.com with job title in subject line.